Shipping policy

LayerLabsUK Shipping Policy

 

Processing Times 

All items are 3D-printed to order. 

We dispatch orders within 2–3 business days.

During busy periods, please allow up to 5 business days for dispatch. 


Shipping Methods

We dispatch from Birmingham, UK. Website international orders are usually sent with Royal Mail, although another carrier may occasionally be used. 

UK (Mainland, NI, Channel Islands, Isle of Man, Highlands)
• Standard (2–4 days) 
• Express (Next Day)

Europe (Tracked Delivery 5–10 days) 

USA & Canada (Tracked Delivery 7–12 days) 

Rest of World (Tracked Delivery 10–20 days) 


International Shipping

We offer international delivery to most countries. 
Delivery times vary depending on the location, typically ranging from 5 to 15 business days.

 

Shipping Costs

Shipping charges depend on the products in your basket and the delivery destination. Charges for stand orders account for parcel size and weight, secure packaging and handling; smaller fidget orders generally have lower shipping charges. Your basket’s shipping charge is shown at checkout.

For US orders sent with Royal Mail, we pay import duties when purchasing postage and include that cost in the shipping charge, with the intention that you do not have to pay those duties again on delivery. This prepaid-duty arrangement applies to Royal Mail shipments to the US. Duty arrangements for other carriers and destinations may differ; please contact us before ordering if you need confirmation.


Order Tracking

Orders are shipped with tracking. You’ll receive a confirmation email when your order ships. 


Lost or Delayed Parcels

If your parcel has not arrived within 15 business days (UK) or 25 business days (international), please contact us at layerlabs@outlook.com and we’ll assist.

 

Prices and shipping charges are displayed in the currency selected for your market. The shipping charge for your basket and destination is shown at checkout.