FAQs
What is LayerLabsUK?
LayerLabsUK is an independent, UK-based 3D printing studio specializing in high-quality, custom-engineered products. We design, manufacture, and hand-finish our own range of viral fidget toys, desk gadgets, and home accessories for customers around the world.
What types of fidget toys do you offer?
We offer a diverse range, including articulated toys (like our "viral '12-in-1 fidget toy"), precision-printed clickers and sliders, and silent gadgets designed for office use. Our range is constantly expanding with new 3D printed designs and colours!
Are your products safe for children?
Our products are made from high-quality, non-toxic PLA and PETG plastics and are independently self-certified as compliant with UK safety guidelines for products of this nature.
They’re safe for use by children aged 8+, provided they’re handled responsibly. Some items include small or moving parts, so they’re not suitable for children under 5. While not formally certified as “children’s toys,” every design is created with safety, durability, and quality in mind.
How do I place an order?
Browse our collections (like Fidget Toys or Home & Living), select your preferred colour and quantity, and add the items to your cart. You can then proceed to our secure checkout page.
What payment methods do you accept?
We accept all major credit and debit cards, as well as digital wallets including Shop Pay, PayPal, Apple Pay, and Google Pay.
Do you offer bulk discounts for schools or therapy centres?
We love supporting educational and therapeutic uses for our products! Please contact us directly via our Contact Page with details about your organization and the quantity required, and we will be happy to discuss a custom bulk order quote.
Do you ship internationally?
Yes, we ship worldwide! We offer accurate, competitive rates for the UK Mainland, Europe, the US, and Rest of World. Shipping costs are calculated at checkout.
How long will it take for my order to arrive?
Since every item is 3D printed to order in our UK lab, please allow 3-5 business days for production and quality inspection before shipping. Delivery then typically takes:
- UK Mainland + NI + Channel Islands + Isle of Man + Highlands: 2-3 working days.
- Europe: 5-10 working days.
- US & Canada: 7-12 working days.
- Rest of World: 10-20 working days.
What is your return policy?
Because all products are custom printed on demand, we generally do not offer returns or exchanges for buyer's remorse. However, if your item arrives damaged or defective, please contact us within 14 days of delivery with photos, and we will arrange a replacement or refund immediately.
How do I contact customer support?
The fastest way to reach us is by using the Contact Us form on our website or by emailing us directly at Layerlabs@outlook.com. We aim to respond to all inquiries within one business day.
